Disability access
Pathway improvements
Pathways near zoo entry are under construction to replace dirt with concrete and improve accessibility. While alternate pathways are in use, your trip through the zoo may take a little longer, and there may be more dirt and noise than usual due to the use of heavy equipment.
We anticipate pathway construction will be completed by the end of August, 2025.
Service animals
The zoo permits service animals - as defined by the American with Disabilities Act - to enter the zoo with visitors who require them due to a disability.
Visitors coming to the zoo with service animals must:
- Inform staff at the ticket booth that they will be entering with a service animal
- Keep service animal from entering Colors of the Amazon aviary, Goat Interaction Yard, or Flight: A Live Butterfly Experience (open seasonally)
- Ensure correct service animal behavior at all times or leave the zoo with the animal
Mobility devices
Treetops Toys Gift Shop rents the following mobility devices:
- Wheelchairs: $9.95
- Electric scooters: $25.95
Sensory bags
Check out a sensory bag from the ticket booth (subject to availability).
Deposit fee of $15 is fully refundable when bag is returned complete, in good condition, and on time.
Items in each bag may include:
- noise-canceling headphones
- molded plastic animals
- biofacts
- communication cards
- sensory items
Social narrative
The social narrative can teach you what to expect when visiting the Zoo, and help you plan your visit.